• Home
  • COVID 19 FAQs

COVID-19 FAQs

Answers to your frequently asked questions

The information below is for insurance purchased through an adviser or directly.

List of the insurance products these FAQs apply to:

  • AMP Elevate, ex AXA and ex AC&L retail life policies
  • Flexible Lifetime Protection
  • AMP MyLife
  • Risk Pro
  • Term Life Insurance (TLI)
  • Yearly Renewable Term (YRT)
  • CrisisCare (CCI)
  • Loan Cover (LC)

Am I covered by my insurance policy if I get COVID-19 (coronavirus)?

Yes, all our customers are eligible for coverage 24 hours a day, anywhere in the world - regardless of travel warnings - so long as they meet the terms and conditions of their policy.

Are there any additional terms and conditions that would need to be met for claims relating to COVID-19?

There are no specific requirements for claims directly relating to COVID-19  provided you meet the terms and conditions of your policy.

What if I get COVID-19 and need to take time off work – am I covered by my income protection policy?

Income protection policies are intended to cover you if you can’t work due to illness or injury. The cover of a policy is based on the impact an illness/injury has on an insured person, not the illness itself. If you're eligible to lodge a claim, it will be assessed alongside the terms and conditions of the policy and will include an assessment on whether the impact of the coronavirus on your health has caused you to be impaired and/or unable to work.

I don’t have COVID-19, but I have lost work due to the impact of it - am I covered by my income protection policy?

Income protection covers you if you can’t work due to illness or injury, and you meet the usual terms of your policy. For more information on your policy and whether you are still covered or not, please contact your financial adviser or our customer support team on 133 731.

What if I recently travelled interstate or overseas? Am I still covered by my policy?

Yes, all our customers are eligible for coverage 24 hours a day, anywhere in the world - regardless of travel warnings - so long as they meet the terms and conditions of their policy.

I need to travel soon - what if I get COVID-19 while interstate or overseas? Am I still covered?

Yes, all our customers are eligible for coverage 24 hours a day, anywhere in the world - regardless of travel warnings - so long as they meet the terms and conditions of their policy.

What if I get stuck interstate or overseas and can’t return to work straight away - am I covered by my income protection policy?

Income protection covers you if you can’t work or are impaired from working due to illness or injury, provided you meet the terms of your policy. It's unlikely you would be eligible or entitled to make a claim if your inability to work is caused by any other reason.

My employer said they might need to temporarily shut down the business due to the coronavirus. Would my income protection policy cover me for this?

Income protection covers you if you can’t work due to illness or injury, and you meet the usual terms of your policy. For more information on your policy and whether you are still covered or not, please contact your financial adviser or our customer support team on 133 731.

I’ve lost my job or had my income reduced due to the impacts of COVID-19 and I can’t afford to pay my insurance premium. What are my options?

If you're an AMP Life insurance customer experiencing financial difficulty, there are options available to help you through this period, such as:

  • Accessing features available within your policy that may reduce or waive your premium
  • Altering your options or cover levels to reduce your premiums
  • Pausing your cover and premium for 3, 6, or 12 months
  • Please give us a call on 133 731 to talk about how we can help you.

You can also visit our general hardship page here or learn more about pausing your cover and premium here.

I’ve been let go or had my hours reduced (permanently or temporarily) due to the impact of COVID-19 – am I covered by my total and permanent disability (TPD) insurance if I’m injured or ill?

Yes, we’ve introduced some short-term measures to help you get extra insurance support if you’re affected by a reduction in your work hours or income, as a result of COVID-19.

If you’ve been made redundant, had your hours reduced, or stood down temporarily as a result of COVID-19, and you’ve suffered an injury or illness that you’re eligible to claim for, then your TPD claim will be assessed using the hours you worked as at 29 February 2020. Unless your hours worked and income earned were higher on the date of disability - in which case, that date will be used instead. This applies to claims where the date of disability is between 29 February 2020 and 30 September 2020.

My work hours have been reduced due to COVID-19– can I still claim on my IP insurance cover?

Yes, we’ve introduced some short-term measures to help you get extra insurance support if you’re affected by a reduction in your work hours or income, as a result of COVID-19 but you remain employed.

Subject to your policy terms, you’ll still be able to make a claim if you’ve been injured or become ill. And, any claims made, where your disability/injury/illness occurred between 29 February 2020 and 30 September 2020 will be assessed in a way that makes sure your benefits aren’t reduced because of a reduction in your work hours. See below:

Income Protection (IP) cover:  If your IP policy terms are indemnity based or have an income definition based on the best 12 month period in the last 3 years, your policy terms should not be impacted by a recent reduction in hours or income.

For policy terms with defined income or hours, if you were covered on 29 February 2020 and remain employed but have had your hours or income reduced as a result of COVID 19, your claim will be assessed based on hours worked and income as at 29 February 2020. If your hours worked and income earned were higher on the date of illness/injury, that date will be used instead.

If you’re no longer employed, your income protection may have stopped when you lost your employment and you should contact your financial adviser or our customer support team on 133 731.

If you’ve been impacted by COVID-19 and need to make a claim on your TPD or IP insurance, you’ll be able to submit a claim at any time (there’s no set timeframe) for the period between 29 February 2020 and 30 September 2020.

Please check your policy documentation to confirm which terms applies to you.

I’m on leave without pay (LWOP) and was supposed to return to work, but was unable to as a result of COVID-19 – will my benefits be impacted?

If you were on extended leave from work and had an agreed return date (e.g. parental leave) but you were unable to return because of the economic impact of COVID-19 at work, you may be eligible to receive insurance benefits. This is subject to your claim being accepted and you meeting the standard terms and conditions for your insurance. The short-term measures mentioned above don’t apply here.

This only relates to claims made for any injuries or illnesses that happened between 29 February 2020 and 30 September 2020. Although you can lodge your claim outside these dates (subject to your standard policy terms and conditions). For example, you can lodge a claim in December 2020 for an injury you experienced between 29 February and 30 September 2020.

I am receiving the JobKeeper payment. How will this impact my claim?

For TPD claims, JobKeeper payments will not be considered as income. You will be assessed based on hours worked and income as at 29 February 2020 where necessary.

For IP claims, if you are receiving JobKeeper payments and an IP benefit at the same time, the JobKeeper payment will be treated as an offset against the IP benefit payable, where offset rules applies. That means your IP benefit will be reduced by the amount of the JobKeeper payment you are receiving.  

For policies where offset rules don’t apply, if you meet the partial disability definition of your policy, JobKeeper payments received while partially disabled will be considered as income. If you don’t meet the partial disability definition, you may receive both payments in full. Please refer to your policy documentation to check whether offset rules apply to your policy and to check your partial disability definition.

Important information

Any advice and information on this website is general in nature and is provided by AMP Life Limited ABN 84 079 300 379 (‘AMP Life’), which is part of the Resolution Life group. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters.

Products in the AMP Eligible Rollover Fund, National Mutual Retirement Fund, and NM Pro Super Fund are issued by Equity Trustees Superannuation Limited ABN 50 055 641 757. Insurance and Investment products are issued by AMP Life.

AMP Limited ABN 49 079 354 519 has sold AMP Life to the Resolution Life group whilst retaining a minority economic interest. AMP Limited has no day-to-day involvement in the management of AMP Life whose products and services are not affiliated with or guaranteed by AMP Limited. AMP Limited is not liable for products issued by AMP Life or any statements or representations made in the PDS or policy documents for those products. “AMP”, “AMP Life” and any other AMP trademarks are used by AMP Life under licence from AMP Limited. AMP Life is part of the Resolution Life group and can be contacted on 133 731 or via the contact us page. If you decide to purchase or vary a financial product, AMP Life and/or other companies within the Resolution Life group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask us for more details.

All information on this website is subject to change without notice.